Community Guidelines
Last Updated: 1 January 2026
These Community Guidelines explain how we expect everyone to behave when using MedMatch's websites, apps, messaging tools, and community spaces (the Sites and Services). They sit alongside, and are incorporated into, the MedMatch Terms of Use and Privacy Policy.
Our goal is to support a safe, professional, and respectful community that makes locum work easier for both Facilities and Locums, and ultimately supports better care for patients.
If you do not agree to follow these Guidelines, you must not use the Sites or Services.
1. How these Guidelines fit with other MedMatch terms
- These Guidelines apply to anyone using the Sites or Services, including:
- Locums
- Facilities
- Authorised users for a Facility or Locum
- Visitors to our website, blogs, community discussions, forums, and social media channels.
- They sit underneath our other terms. If there is any inconsistency:
- The MedMatch Platform Participation Agreements (Facility / Locum) prevail (if applicable).
- Then the MedMatch Terms of Use.
- Then these Community Guidelines.
- Visitors to our website, blogs, community discussions, forums, and social media channels.
- The Privacy Policy explains how MedMatch collects, uses, and shares personal information and your rights under the New Zealand Privacy Act 2020.
2. Our community principles
We expect everyone using MedMatch to uphold the following principles:
- Be professional - Treat MedMatch like a professional clinical environment, even when you're online.
- Be respectful - No harassment, bullying, or discrimination.
- Protect privacy - Safeguard patient information, and respect each other's confidentiality.
- Be honest and accurate - Don't misrepresent who you are, your qualifications, or your intentions.
- Keep it lawful and safe - Use MedMatch in line with New Zealand law and relevant health regulations.
3. Expected behaviour on MedMatch
When you use the Sites or Services, you must:
Use MedMatch only for lawful purposes and for your own legitimate business or personal use.
Interact with others (including via in-app messaging, shift notes, and reviews) in a respectful, courteous, and constructive way.
Communicate clearly about shifts, rates, expectations, and availability, and respond in a timely manner where reasonably possible.
Honour the spirit of any booking or agreement you enter into with another Service User via the platform, and communicate early if something changes.
Follow workplace health and safety obligations and your professional codes of ethics when you are on-site with a Facility.
You must not:
Harass, bully, threaten, or abuse any person.
Engage in discriminatory or hateful behaviour or content (e.g. based on race, ethnicity, gender, sexual orientation, disability, religion, or any other protected characteristic).
Use offensive, obscene, defamatory, or otherwise Objectionable language or content (using the meaning in the Terms of Use).
Share, upload, or link to content that is illegal or encourages illegal behaviour.
4. Content standards (profiles, messages, posts, uploads)
“Your Content” includes anything you create, upload, or submit on or through MedMatch: availability entries, messages, uploaded documents, contracts, compliance records, timesheets, and other material.
You must ensure Your Content:
- Is accurate and not misleading, particularly regarding:
- your identity and contact details
- your qualifications, registrations, and scope of practice
- your experience, rates, and availability.
- Does not infringe anyone else's rights (including intellectual property, privacy, or confidentiality).
- Does not contain:
- Objectionable content (defamatory, obscene, harassing, threatening, harmful, or unlawful in any way).
- Malware, viruses, or any code intended to disrupt, damage, or interfere with the Sites or Services.
MedMatch may remove or restrict access to Your Content if we reasonably believe it breaches these Guidelines, the Terms of Use, or applicable law.
You are responsible for maintaining your own separate backups of Your Content.
5. Reviews and feedback
MedMatch may include ratings, reviews, and feedback between Locums and Facilities. These are key trust signals for the community.
When leaving reviews or feedback, you must:
Be honest, factual, and fair - focus on the work, conduct, and alignment with expectations.
Avoid personal attacks, name-calling, or inflammatory language.
Not include identifiable patient information or confidential clinical details.
- Not use reviews to:
- harass, intimidate, or “punish” someone
- spread rumours or unverified allegations
- negotiate pay or conditions after the fact.
We may remove or edit reviews that we reasonably consider to be misleading, Objectionable, or otherwise contrary to these Guidelines or the Terms of Use.
6. Protecting privacy and confidentiality
MedMatch is not a clinical records system. Service Users are responsible for complying with their own privacy and health information obligations (including the Health Information Privacy Code) in relation to any patient data they hold or process.
You must:
Not upload or share identifiable patient health information on the platform unless:
- it is strictly necessary for a legitimate purpose related to the Services, and
- you have all necessary consents and legal authority to do so.
Respect the confidentiality of information you learn about:
- Facilities (e.g. internal processes, financial information)
- Locums (e.g. personal details, performance feedback)
- Other staff or contractors.
You must also:
Comply with the Privacy Act 2020 and any other applicable privacy or health-specific laws.
Only use contact details obtained through MedMatch for the purpose of legitimate shift-related communication, not for unrelated marketing or spam.
MedMatch's own handling of personal information is set out in the Privacy Policy, including the kinds of information we collect, how we use it, how long we keep it, and your rights to access and correction.
7. Platform safety and security
To help keep MedMatch secure, you must:
Keep your User ID and password confidential and not share them with anyone else.
Notify us promptly if you suspect unauthorised access to your account.
Only access the Sites and Services via standard web browsers or our approved applications; do not use scraping, bots, or other automated tools to access or extract data.
Not attempt to bypass security controls, probe vulnerabilities, or disrupt the performance or availability of the Sites or Services.
8. Prohibited uses of MedMatch
You must not use MedMatch to:
Upload, transmit, or store content that:
- is Objectionable, incorrect, or misleading
- infringes any third-party rights, including intellectual property and privacy rights.
Impersonate another person or misrepresent authority to act on behalf of others or MedMatch.
Engage in spam, phishing, or other unsolicited electronic messaging in breach of the Unsolicited Electronic Messaging Act 2007.
Circumvent or attempt to circumvent safety, verification, or compliance processes built into the platform.
Collect, scrape, or harvest information about other users for any purpose inconsistent with these Guidelines, the Terms of Use, or applicable law.
9. Reporting concerns
We encourage you to report behaviour or content that you believe breaches these Guidelines, the Terms of Use, or applicable law, including:
harmful, abusive, or harassing behaviour
suspected fraud or misrepresentation
inappropriate sharing of personal or patient information
security concerns or suspicious activity.
You can report issues through the mechanisms indicated on the Sites (e.g. support channels, contact forms) or by using the contact details set out in the Terms of Use or Privacy Policy.
Where a concern relates to personal information or privacy, you may also contact us at the privacy email address set out in the Privacy Policy.
10. Moderation, suspension, and termination
To protect our community and the integrity of the platform, MedMatch may take one or more of the following steps (acting reasonably and taking into account the severity and context):
Issue a warning or reminder of these Guidelines.
Ask you to amend or remove specific content.
Edit, restrict, or remove content that we consider to breach these Guidelines or the Terms of Use.
Temporarily suspend your access to some or all of the Sites or Services.
Terminate your access to the Sites or Services in accordance with the suspension and termination provisions in the Terms of Use.
We may also be required to report certain conduct to regulators, law enforcement agencies, or professional bodies where required or allowed by law.
Termination or suspension of your access does not affect any of MedMatch's accrued rights or any of your ongoing obligations under the Terms of Use which are intended to survive termination.
11. Changes to these Guidelines
We may update these Community Guidelines from time to time to reflect changes in our Services, law, or community standards. Where changes are material, we will take reasonable steps to notify Service Users, for example via email or in-app notices, consistent with how we notify changes to our Terms of Use.
The “Last updated” date at the top of this page shows when these Guidelines were last revised. By continuing to use the Sites or Services after an update, you agree to the updated version.
12. Contact us
If you have any questions about these Community Guidelines, the Terms of Use, or the Privacy Policy, or you wish to raise a concern, please contact us using the details provided in the Privacy Policy or on the Website.